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Last updated: October 16, 2026

This website is operated by HONG KONG LETEI COMMERCE INTERNATIONAL LIMITED (“JOCQUELINE”, “we”, “us”). This policy explains how and when we ship your order.

Where we ship

We ship worldwide to the countries and regions available at checkout. If your country is not listed, please contact us at jocqueline.seoul@le-tei.com and we will let you know whether we can arrange delivery.

Shipping fees

  • Free shipping on orders of US$400 or more, based on the original price of the items before any discount.
  • US$15 flat rate on orders under US$400.

The shipping fee is calculated automatically and shown at checkout before you pay.

Processing and delivery times

  • Orders are processed after payment is confirmed, Monday to Friday, excluding Hong Kong public holidays.
  • Delivery usually takes 7 to 14 days after dispatch, depending on the destination.
  • Some items may need additional processing time. When this applies, it is noted on the product page.

Pre-order items

  • Pre-order items are dispatched from the date shown on the product page.
  • If your order contains both pre-order and in-stock items, the whole order is shipped together once all items are ready. If you would like the in-stock items sent first, please contact us.
  • If the dispatch date changes, we will notify you by email.
  • You may cancel a pre-order free of charge at any time before it is dispatched.

Tracking

Once your order has been dispatched, we will send you a shipping confirmation email with a tracking number.

Duties and taxes

Import duties and taxes, if any, are charged by the destination country and paid by the recipient.

If a parcel is refused or not collected, it will be returned to us and refunded minus the shipping costs and any charges incurred.

Delivery address

Please check that your shipping address is complete and correct before placing your order. If you need to change the address, contact us before your order is dispatched. We are not responsible for delays or losses caused by an incorrect address.

Lost or damaged parcels

  • If your order has not arrived within 1 month of dispatch, please contact us and we will investigate with the carrier.
  • If your parcel arrives damaged, please keep the packaging and contact us with photos. See our Refund Policy for details.

Contact

HONG KONG LETEI COMMERCE INTERNATIONAL LIMITED Shop 310, Level 3, Ocean Centre, Harbour City, 5 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong Email: jocqueline.seoul@le-tei.com Customer service: Monday to Friday, 10:00 to 18:00 (HKT)